Support

IT Client Support Services are offered in four ways:

• Documentation on the Web
• Phone Support
• On Line Service Requests
• In Person Support & Training

Please visit the Facilities Services website or call (831) 582-3700 to submit a Facilities service request. 

Phone Support (582-HELP)

The IT Help Desk 582-HELP (x4357) is the front end for all IT Client Services.

Contact the Help Desk:

• To schedule a time to resolve an IT WebHelp Ticket.
• To get answers to questions that are not answered on the IT Website.
• When attempts to log into Self Service applications (e.g. MyCSUMB) are unsuccessful.

Hours:

Monday - Friday, 8:00 AM to 5:00 PM
Closed Saturday, Sunday, all University holidays 

On-Line Services Requests

• Submit an IT WebHelp Ticket
• The following services require submission of a specific web form:
  • Administrative Access Form
  • Roll Over a iLearn Course Form
  • Streaming Video, Media Duplication, Printing Services, Closed Captioning, Graphic Design, Assistive Technology, Video/Photography and Web/Multimedia Learning Materials  

In Person Support 

IT Service Desk - Tanimura & Antle Family Memorial library

Where: First floor of the Tanimura & Antle Family Memorial library.

What:  Provide technology assistance to students, staff and faculty using the library and cafe area computer and technology enhanced facilities.

Provide personal laptop computer support that includes:

• Get connected to the CSUMB wired and wireless networks
• Get connected to Google Apps
• Get your machine protected from virus, worm and spyware threats (installation/configuration of Symantec anti virus/spyware protection software and configuration of Microsoft/Windows Automatic Updates)
• Get your technology questions answered

These services are designed to be instructional and will require the customer to participate in the process. IT@CSUMB does not offer drop-off repair service. Customers will get their hands "dirty" and our goal is for them to be able to self-repair should the same thing happen again in the future.

NOTE: Audio/Visual check-out services are not available at the IT Service Desk counter

Hours during Fall and Spring terms:

• Monday - Thursday, 8:00 AM to 10:00 PM
• Friday, 8:00 AM to 5:00 PM
• Saturday, 10:00 AM to 5:00 PM
• Sunday, 2:00 PM to 8:00 PM
• Closed all University holidays, summer and winter terms

Training

Students - please visit ASAP if you require training/tutoring.

Staff & Faculty - please visit the Technology Open Lab Calendar for a schedule of upcoming classes and open labs. Email CMSQuestions@csumb.edu to request training for courses not currently listed on the schedule.