The IT Service desk

The university-wide TCP/IP-based network (OtterNet) is designed, managed, and maintained by IT@CSUMB for the legitimate use by all CSUMB students, faculty, and staff. It is a large, complicated network managed by a small network staff within IT@CSUMB.

It has been IT@CSUMB's practice for many years to only support connections to the university TCP/IP network (OtterNet) via IT@CSUMB managed and supported physical network jacks and wireless access points installed throughout the campus.

Consequently, in order to maintain the network's integrity and the network staff's ability to effectively manage it, OtterNet may not be extended by any end-user (e.g., student, faculty, staff) to include any non-IT@CSUMB-managed network devices such as hubs, routers, wireless access points, etc. Such end-user networks can cause detrimental results on the university-provided network affecting its use by other students, faculty, and staff, and undermining the network staff's ability to deliver reliable network services to all students, faculty, and staff on the CSUMB campus.

OtterNet is configured such that if it detects the connection of a non-IT@CSUMB-managed end-user network device to the network, it will protect other users on the network by disabling the offending port for five minutes. If the condition persists, IT@CSUMB network staff may permanently disable the OtterNet port until the end-user can be contacted and the offending network device is disconnected from the network.

IT@CSUMB has endeavored to install adequate IT@CSUMB managed physical network jacks and wireless access points at key locations throughout each campus building to support the current and anticipated needs of all students, faculty, and staff. In special cases, however, IT@CSUMB can arrange for an additional network jack to be installed upon request and department funding.