Information Technology
Scheduled Maintenance and System Alerts
Archived Maintenance and System Alerts
Items are sorted by the Outage Date by default. Click on the Title link to sort by Title. Click the arrow button to change the direction the items are sorted.
|
TITLE |
OUTAGE DATE  |
| Banner |
Sunday, October 12th, 2008 10:50 PM |
| Banner |
Saturday, October 11th, 2008 3:00 PM |
| Home Server |
Tuesday, October 7th, 2008 6:10 PM |
| Network (Campus) |
Thursday, October 2nd, 2008 10:00 PM |
| Home Server |
Monday, September 29th, 2008 9:20 AM |
| HMS Web |
Friday, September 26th, 2008 2:10 PM |
| Network (Campus) |
Thursday, September 25th, 2008 10:00 PM |
| Network (Campus) |
Tuesday, September 23rd, 2008 10:00 PM |
| Charlotte |
Tuesday, September 23rd, 2008 10:00 PM |
| CSUMBINFO |
Sunday, September 21st, 2008 7:00 PM |
| CMS PeopleSoft HRSA |
Sunday, September 21st, 2008 12:00 AM |
| Network (Campus) |
Thursday, September 18th, 2008 10:00 PM |
| FirstClass |
Tuesday, September 16th, 2008 10:30 PM |
| Network (Campus) |
Tuesday, September 16th, 2008 10:00 PM |
| CMS PeopleSoft HRSA |
Tuesday, September 16th, 2008 9:00 PM |
| CMS PeopleSoft HRSA |
Tuesday, September 16th, 2008 9:00 PM |
| CMS PeopleSoft HRSA |
Friday, September 12th, 2008 5:00 PM |
| Network (Campus) |
Thursday, September 11th, 2008 10:00 PM |
| FAMIS - OTTERID (TEK |
Thursday, September 11th, 2008 8:20 AM |
| FAMIS |
Thursday, September 11th, 2008 8:00 AM |
| Network |
Wednesday, September 10th, 2008 10:00 PM |
| FAMIS (TEK) |
Wednesday, September 10th, 2008 8:30 PM |
| Banner |
Wednesday, September 10th, 2008 8:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, September 10th, 2008 6:00 PM |
| Nar |
Tuesday, September 2nd, 2008 9:20 PM |
| Resource 25 |
Tuesday, September 2nd, 2008 9:10 PM |
| Infoed |
Tuesday, September 2nd, 2008 8:50 PM |
| Online Recruitment System |
Tuesday, September 2nd, 2008 12:00 PM |
| Network (Wireless) |
Thursday, August 28th, 2008 1:00 PM |
| Phone ID Lookup |
Wednesday, August 27th, 2008 10:00 AM |
| CMS PeopleSoft HRSA |
Tuesday, August 26th, 2008 11:50 AM |
| Network (Wireless) |
Monday, August 25th, 2008 5:00 PM |
| Charlotte |
Monday, August 25th, 2008 11:00 AM |
| Charlotte |
Monday, August 25th, 2008 6:30 AM |
| CMS PeopleSoft HRSA |
Friday, August 22nd, 2008 5:30 PM |
| Charlotte |
Thursday, August 21st, 2008 4:00 AM |
| Network (Residential) |
Wednesday, August 20th, 2008 9:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, August 20th, 2008 6:00 PM |
| CMS PeopleSoft HRSA |
Sunday, August 17th, 2008 12:00 AM |
| Charlotte |
Saturday, August 16th, 2008 3:00 PM |
| Charlotte |
Saturday, August 16th, 2008 3:00 PM |
| Charlotte |
Friday, August 15th, 2008 10:00 PM |
| FirstClass |
Friday, August 15th, 2008 10:00 PM |
| Network (Campus) |
Thursday, August 14th, 2008 6:00 PM |
| Blackboard |
Monday, August 11th, 2008 8:00 AM |
| Network (Residential) |
Friday, August 8th, 2008 9:00 AM |
| Network (Campus) |
Thursday, August 7th, 2008 5:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, August 6th, 2008 6:00 PM |
| FirstClass |
Tuesday, August 5th, 2008 10:00 PM |
| Network (Campus) |
Friday, August 1st, 2008 6:00 PM |
| CMS PeopleSoft HRSA |
Friday, August 1st, 2008 3:30 PM |
| CMS PeopleSoft HRSA |
Wednesday, July 30th, 2008 6:00 PM |
| iLearn |
Monday, July 28th, 2008 10:00 AM |
| Network (Campus) |
Friday, July 25th, 2008 5:00 PM |
| Otter Id and FAMIS |
Friday, July 25th, 2008 9:00 AM |
| HR Recruitment |
Friday, July 25th, 2008 8:00 AM |
| Telephone |
Thursday, July 24th, 2008 9:10 AM |
| Network (Campus) |
Thursday, July 24th, 2008 1:00 AM |
| CMS PeopleSoft HRSA |
Wednesday, July 23rd, 2008 6:00 PM |
| Telephone |
Wednesday, July 23rd, 2008 5:30 PM |
| CMS PeopleSoft HRSA |
Tuesday, July 22nd, 2008 3:30 PM |
| cablemodems |
Tuesday, July 22nd, 2008 3:20 PM |
| Telephone |
Monday, July 21st, 2008 7:50 AM |
| Telephone |
Saturday, July 19th, 2008 8:00 AM |
| Telephone |
Saturday, July 19th, 2008 8:00 AM |
| CMS PeopleSoft HRSA |
Thursday, July 17th, 2008 10:00 PM |
| Banner |
Wednesday, July 16th, 2008 9:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, July 16th, 2008 6:00 PM |
| Telephone |
Tuesday, July 15th, 2008 6:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, July 9th, 2008 6:00 PM |
| Help Desk |
Wednesday, July 9th, 2008 10:00 AM |
| CMS PeopleSoft HRSA |
Wednesday, July 2nd, 2008 6:00 PM |
| Adobe Connect |
Wednesday, July 2nd, 2008 10:00 AM |
| Network (Residential) |
Tuesday, July 1st, 2008 9:00 AM |
| FirstClass |
Thursday, June 26th, 2008 10:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, June 25th, 2008 6:00 PM |
| Network (Campus) |
Tuesday, June 24th, 2008 5:00 PM |
| Network (Campus) |
Friday, June 20th, 2008 10:30 AM |
| Telephone |
Thursday, June 19th, 2008 5:20 PM |
| CMS PeopleSoft HRSA |
Wednesday, June 18th, 2008 6:00 PM |
| Home Server |
Monday, June 16th, 2008 1:00 PM |
| Network |
Saturday, June 14th, 2008 6:00 AM |
| CMS PeopleSoft HRSA |
Thursday, June 12th, 2008 10:50 AM |
| Telephone |
Thursday, June 12th, 2008 7:00 AM |
| CMS PeopleSoft HRSA |
Wednesday, June 11th, 2008 6:00 PM |
| Cbord |
Tuesday, June 10th, 2008 7:10 AM |
| Banner |
Friday, June 6th, 2008 9:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, June 4th, 2008 6:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, May 28th, 2008 6:00 PM |
| Network (Wireless) |
Wednesday, May 28th, 2008 1:30 PM |
| CMS PeopleSoft HRSA |
Sunday, May 25th, 2008 12:00 AM |
| Web |
Wednesday, May 21st, 2008 8:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, May 21st, 2008 6:00 PM |
| Network (Wireless) |
Tuesday, May 20th, 2008 5:30 PM |
| Web |
Saturday, May 17th, 2008 11:50 PM |
| CMS PeopleSoft HRSA |
Friday, May 16th, 2008 5:00 PM |
| bid,datamart, attask |
Thursday, May 15th, 2008 7:00 PM |
| Banner |
Wednesday, May 14th, 2008 8:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, May 14th, 2008 6:00 PM |
| Network (Campus) |
Friday, May 9th, 2008 4:00 PM |
| Charlotte |
Sunday, May 4th, 2008 10:10 PM |
| Banner |
Saturday, May 3rd, 2008 2:50 AM |
| Primavera |
Thursday, May 1st, 2008 7:00 PM |
| CMS PeopleSoft HRSA |
Wednesday, April 30th, 2008 6:00 PM |
| FirstClass |
Wednesday, April 23rd, 2008 11:10 AM |
| CMS PeopleSoft HRSA |
Sunday, April 20th, 2008 12:00 AM |
| Media Server |
Saturday, April 19th, 2008 10:00 PM |
| PS Student System/HR |
Wednesday, April 16th, 2008 6:00 PM |
| Banner |
Tuesday, April 15th, 2008 9:00 PM |
Banner
Reported/Scheduled: Sunday, October 12th, 10:50 PM
Estimated Resolution Time: Oct 13th 2008 8:00AM
Description: Banner Production Database is down because of error in writing to controlfile.
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Banner
Reported/Scheduled: Saturday, October 11th, 3:00 PM
Resolution Time: Saturday, October 11th, 5:00 PM
Description: Banner will go through emergency maintenance.
Banner and Banner Web will be impacted.
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Home Server
Reported/Scheduled: Tuesday, October 7th, 6:10 PM
Resolution Time: Tuesday, October 7th, 9:20 PM
Description: Network Operations had planned emergency maintenance on the CLASSES server. However in the mean time the homeserver suffered an outage. Network Operations is working to restore functionality particularly for the classes server. This does NOT affect blackboard or ilearn. Only things using the legacy classes.csumb.edu server. No data has been lost
Root Cause: out of space
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Network (Campus)
Reported/Scheduled: Thursday, October 2nd, 10:00 PM
Resolution Time: Friday, October 3rd, 12:00 PM
Description: Network engineering will be upgrading the switch configurations in building 18. These locations will experience an outage to the main campus network including email,
campus server access and Internet between 22:00-24:00. This upgrade is going to enable the
use of (VOIP) Voice over IP telephones on the campus network, standardizing the configuration
and ensure consistency across the access layer. Please direct all questions and concerns to Rick Skibinski x3365.
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Home Server
Reported/Scheduled: Monday, September 29th, 9:20 AM
Resolution Time: Monday, September 29th, 10:20 PM
Description: Users may be experiencing slow performance uploading or download files from the home server / (H drive / classes server). Network Operations has determined one cause and taken steps to stop it.
Update 11:50am Network Operations will be rebooting the homeserver tonight at 10pm.
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HMS Web
Reported/Scheduled: Friday, September 26th, 2:10 PM
Resolution Time: Wednesday, October 1st, 12:00 PM
Description: HMS Web Server is up
Root Cause: PIN Authentication working
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Network (Campus)
Reported/Scheduled: Thursday, September 25th, 10:00 PM
Estimated Resolution Time: 2 hours
Description: Network engineering will be upgrading the switch configurations in the following buildings.
47, 53. These locations will experience an outage to the main campus network including email,
campus server access and Internet between 22:00-24:00. This upgrade is going to enable the use
of (VOIP) Voice over IP telephones on the campus network, standardizing the configuration
and ensure consistency across the access layer. Please direct all questions and concerns to Rick Skibinski x3365.
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Network (Campus)
Reported/Scheduled: Tuesday, September 23rd, 10:00 PM
Estimated Resolution Time: 2 hours
Description: Network engineering will be upgrading the switch configurations in the following buildings.
12,80,81,84,86,90,91,93,97,98,100,902. These locations will experience an outage to the main campus
network including email, campus server access and Internet between 22:00-24:00. This upgrade is going
to enable the use of (VOIP) Voice over IP telephones on the campus network, standardizing the configuration
and ensure consistency across the access layer. Please direct all questions and concerns to Rick Skibinski x3365.
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Charlotte
Reported/Scheduled: Tuesday, September 23rd, 10:00 PM
Estimated Resolution Time: Sept. 23, 2008 @ 10:30 p.m.
Description: Installing vendor-delivered patch to fix editor toolbar issues. Charlotte will be unavailable at this time, but CSUMB.EDU will be functioning normally.
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CSUMBINFO
Reported/Scheduled: Sunday, September 21st, 7:00 PM
Resolution Time: Sunday, September 21st, 8:10 PM
Description: Network Operations will be performing Maintenance on the Campus File Server CSUMBINFO. This server will be off-line during this timeframe.
Root Cause: Upgrade to Hardware and Operating System.
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CMS PeopleSoft HRSA
Reported/Scheduled: Sunday, September 21st, 12:00 AM
Resolution Time: Sunday, September 21st, 6:00 AM
Description: CMS will be performing a regularly scheduled monthly maintenance. PeopleSoft Student and HR services will be unavailable during this timeframe.
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Network (Campus)
Reported/Scheduled: Thursday, September 18th, 10:00 PM
Estimated Resolution Time: 2 hours
Description: Network engineering will be upgrading the switch configurations in the following buildings.
1,2,3,4,6,8,10,14,16,21,23,82. These locations will experience an outage to the main campus
network including email, campus server access and Internet between 22:00-24:00. This upgrade is going
to enable the use of (VOIP) Voice over IP telephones on the campus network, standardizing the configuration
and ensure consistency across the access layer. Please direct all questions and concerns to Rick Skibinski x3365.
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FirstClass
Reported/Scheduled: Tuesday, September 16th, 10:30 PM
Estimated Resolution Time: 5 minutes or less
Description: Network Operations will be performing a reboot of the FirstClass email system tonight at 10:30pm for required Windows Security updates. No other services will be impacted. Any incoming email will be queued and delivered when the server comes back up.
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Network (Campus)
Reported/Scheduled: Tuesday, September 16th, 10:00 PM
Estimated Resolution Time: 2 hours
Description: Network engineering will be upgrading the switch configurations in the following buildings.
13,27,28,29,30,32,35,37,41,41A,42. These locations will experience an outage to the main campus
network including email, campus server access and Internet between 22:00-24:00. This upgrade is going
to enable the use of (VOIP) Voice over IP telephones on the campus network, standardizing the configuration
and ensure consistency across the access layer. Please direct all questions and concerns to Rick Skibinski x3365.
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CMS PeopleSoft HRSA
Reported/Scheduled: Tuesday, September 16th, 9:00 PM
Resolution Time: Tuesday, September 16th, 10:00 PM
Description: CMS will be performing a unscheduled maintenance. PeopleSoft Student and HR services will be unavailable during this timeframe.
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CMS PeopleSoft HRSA
Reported/Scheduled: Tuesday, September 16th, 9:00 PM
Resolution Time: Tuesday, September 16th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable for one hour.
Student Self Services and HR Self Services will be affected during this time.
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CMS PeopleSoft HRSA
Reported/Scheduled: Friday, September 12th, 5:00 PM
Resolution Time: Monday, September 15th, 8:00 AM
Description: The PeopleSoft Student System and HR System will be unavailable all weekend due to a scheduled maintenance for major release upgrade.
Student Self Services and HR Self Services will be affected during this time.
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Network (Campus)
Reported/Scheduled: Thursday, September 11th, 10:00 PM
Estimated Resolution Time: 2 hours
Description: Network engineering will be upgrading the switch configurations in the following buildings.
43,44,45,46,48,49,50,58,59,71,72,73,74. These locations will experience an outage to the main campus network including email, campus server access and Internet between 22:00-24:00. This upgrade is going to enable the use of (VOIP) Voice over IP telephones on the campus network, standardizing the configuration
and ensure consistency across the access layer. Please direct all questions and concerns to Rick Skibinski x3365.
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FAMIS - OTTERID (TEK
Reported/Scheduled: Thursday, September 11th, 8:20 AM
Resolution Time: Thursday, September 11th, 11:00 AM
Description: The database that services the OtterId and FAMIS systems is down. We are working on restoring service.
Root Cause: An Oracle security patch broke the database.
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FAMIS
Reported/Scheduled: Thursday, September 11th, 8:00 AM
Resolution Time: Thursday, September 11th, 12:00 PM
Description: Due to a database crash, Work Orders and data entered Wednesday, September 10, 2008 into the FAMIS system will have to be re-entered.
Root Cause: After the Wednesday evening/Thursday morning database crash, the database was recovered using the backup from Wednesday morning, September 10.
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Network
Reported/Scheduled: Wednesday, September 10th, 10:00 PM
Estimated Resolution Time: 2 hours
Description: Network engineering will be upgrading the software on the main campus core routers in order to fix
software features. A minor outage 10-15 min will occur for the wireless network, and campus server access
from the residential network during between 22:00-24:00.
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FAMIS (TEK)
Reported/Scheduled: Wednesday, September 10th, 8:30 PM
Estimated Resolution Time: 09/10/08 11PM
Description: Applying Oracle security patch CPUJUL08 to FAMIS (TEK)
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Banner
Reported/Scheduled: Wednesday, September 10th, 8:00 PM
Resolution Time: Tuesday, September 23rd, 11:00 PM
Description: Apply FA patches to Banner PROD database
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, September 10th, 6:00 PM
Resolution Time: Wednesday, September 10th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Nar
Reported/Scheduled: Tuesday, September 2nd, 9:20 PM
Resolution Time: Tuesday, September 2nd, 11:10 PM
Description: Applying Oracle security patch updates CPUJUL08 to NAR (NPROD and NTEST databases)
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Resource 25
Reported/Scheduled: Tuesday, September 2nd, 9:10 PM
Resolution Time: Tuesday, September 2nd, 11:10 PM
Description: Applying Oracle security patch updates CPUJul2008 to R25v3prd(ANDUIN)
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Infoed
Reported/Scheduled: Tuesday, September 2nd, 8:50 PM
Resolution Time: Tuesday, September 2nd, 9:20 PM
Description: Applying Oracle July CPU patches to Infoed production database (Narmacil server).
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Online Recruitment System
Reported/Scheduled: Tuesday, September 2nd, 12:00 PM
Resolution Time: Tuesday, September 2nd, 12:10 PM
Description: IT will perform an emergency restart of the server that hosts the Online Recruitment System, used by HR, Academic Personnel and Foundation.
Root Cause: Users cannot add new employment history to the applications.
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Network (Wireless)
Reported/Scheduled: Thursday, August 28th, 1:00 PM
Resolution Time: Thursday, August 28th, 2:00 PM
Description: Wireless networking services are not available on the main campus and in Residence Halls/North Quad.
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Phone ID Lookup
Reported/Scheduled: Wednesday, August 27th, 10:00 AM
Resolution Time: Wednesday, August 27th, 11:40 AM
Description: The phone-based (IVR) OtterID lookup and dial by number user/department directory is not available. Service has been restored.
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CMS PeopleSoft HRSA
Reported/Scheduled: Tuesday, August 26th, 11:50 AM
Resolution Time: Wednesday, August 27th, 12:00 PM
Description: System performance is back to normal.
Root Cause: The HCM Production environment is currently experiencing performance degradation due to increased utilization associated with campus first week of class and registration activities. CMS Central and Unisys Data Center continue to work to improve performance.
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Network (Wireless)
Reported/Scheduled: Monday, August 25th, 5:00 PM
Resolution Time: Monday, August 25th, 5:00 PM
Description: This is a emergency network maintenance for the wireless network. The current
wireless address space is running extremely low. Engineering will be updating the subnets to a larger size in order to accommodate more users. Please expect a short outage in service during this time.
Root Cause: Everyone loves wireless
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Charlotte
Reported/Scheduled: Monday, August 25th, 11:00 AM
Resolution Time: Monday, August 25th, 3:30 PM
Description: Charlotte is unavailable until further notice.
Root Cause: charlotte.csumb.edu will be unavailable while the vendor looks at the system.
Files published to CSUMB.EDU will remain available, although with missing left-side navigations (see previous alert).
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Charlotte
Reported/Scheduled: Monday, August 25th, 6:30 AM
Resolution Time: Monday, August 25th, 3:00 PM
Description: Left-side navigation is missing from Charlotte sites.
Root Cause: After the vendor recommended weekly full-publish, and no other problems with synchronization between Charlotte and CSUMB.EDU, the site controls of each Charlotte site didn't also transfer correctly.
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CMS PeopleSoft HRSA
Reported/Scheduled: Friday, August 22nd, 5:30 PM
Resolution Time: Friday, August 22nd, 6:30 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to an unscheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Charlotte
Reported/Scheduled: Thursday, August 21st, 4:00 AM
Resolution Time: Saturday, August 23rd, 9:30 AM
Description: Charlotte was not publishing pages.
Root Cause: The synchronization program PeerSync was hung up from a failed attempt in transferring files to CSUMB.EDU.
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Network (Residential)
Reported/Scheduled: Wednesday, August 20th, 9:00 PM
Resolution Time: Thursday, August 21st, 2:40 PM
Description: Network Operations discovered a problem with the network switch in building 211. We are working with the vendor on a fix to this problem.
Root Cause: hardware failure of building switch
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, August 20th, 6:00 PM
Estimated Resolution Time: August 20, 2008 10 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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CMS PeopleSoft HRSA
Reported/Scheduled: Sunday, August 17th, 12:00 AM
Resolution Time: Sunday, August 17th, 6:00 AM
Description: The PeopleSoft Student System and HR System and Finance System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Charlotte
Reported/Scheduled: Saturday, August 16th, 3:00 PM
Resolution Time: Monday, August 25th, 3:00 PM
Description: Users cannot drag a page to a new position in the hierarchy of a web site, regardless of whether it is new or existing.
Root Cause: Unknown, but probably due to permissions related to recent upgrade.
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Charlotte
Reported/Scheduled: Saturday, August 16th, 3:00 PM
Resolution Time: Monday, August 25th, 3:00 PM
Description: Users are encountering an error dialog box when advancing a page in workflow, including when trying to publish a page.
Root Cause: The vendor has been notified, but the workaround at this point is to click through the error and then click on Refresh in the menu.
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Charlotte
Reported/Scheduled: Friday, August 15th, 10:00 PM
Resolution Time: Saturday, August 16th, 3:00 PM
Description: IT will upgrade Charlotte from version 5.5 to 6. A full migration of files, including pages, documents, images, etc. will occur between systems.
Root Cause: This upgrade will enable access to Charlotte from either Windows or MacOS, and using any browser, including Firefox and Safari. Visit http://CSUMB.EDU/charlotte for more information.
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FirstClass
Reported/Scheduled: Friday, August 15th, 10:00 PM
Estimated Resolution Time: 5 minutes or less
Description: Network Operations needs to perform a reboot of the FirstClass email system. No other services will be impacted. Any incoming email will be queued and delivered when the system is back up.
Root Cause: Security updates for operating system
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Network (Campus)
Reported/Scheduled: Thursday, August 14th, 6:00 PM
Resolution Time: Thursday, August 14th, 8:50 PM
Description: Network Engineering will be performing clean up maintenance on the edge routers that service the Internet connection. Minor interruption in service for the main campus may be experienced, although not expected during this time. The residential network and cable modems will not be affected. Also a minor interruption to VPN services is expected during this time.
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Blackboard
Reported/Scheduled: Monday, August 11th, 8:00 AM
Resolution Time: Wednesday, August 13th, 5:00 PM
Description: Blackboard will be down while it is upgraded with the latest security and bug fixes.
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Network (Residential)
Reported/Scheduled: Friday, August 8th, 9:00 AM
Resolution Time: Friday, August 8th, 9:10 AM
Description: Network Operations will be resetting the network registration database for the reshalls in preparation for the upcoming school year. Users currently staying in the reshalls or Northquad over the summer will have to re-register their computer after this date. No other services will be impacted.
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Network (Campus)
Reported/Scheduled: Thursday, August 7th, 5:00 PM
Resolution Time: Thursday, August 7th, 6:30 PM
Description: Network Engineering will be deploying a new configuration on the Bld 201 network gear. This configuration includes new features which enable the switching fabric to automatically accept a VoIP phone or a standard machine. Expect some but minimal outage throughout this time.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, August 6th, 6:00 PM
Resolution Time: Wednesday, August 6th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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FirstClass
Reported/Scheduled: Tuesday, August 5th, 10:00 PM
Resolution Time: Tuesday, August 5th, 10:10 PM
Description: Network Operations will be rebooting the FirstClass email server tonight at 10pm. Any incoming email will be queued and delivered when the server comes back up. No other services will be affected.
Root Cause: required OS security updates
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Network (Campus)
Reported/Scheduled: Friday, August 1st, 6:00 PM
Resolution Time: Friday, August 1st, 7:30 PM
Description: Network engineering will be installing a new distribution area switch in Bld 201. This new equipment will provide network connectivity for all of the Bld 201 suites and offices.
Please be advised that all campus server access and Internet connectivity will not be available during this time. Please contact Rick Skibinski (3365) if you have any questions or concerns about this maintenance
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CMS PeopleSoft HRSA
Reported/Scheduled: Friday, August 1st, 3:30 PM
Resolution Time: Friday, August 1st, 6:00 PM
Description: The HRSA production system is down. The estimated time for resolution is 6 pm.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, July 30th, 6:00 PM
Resolution Time: Wednesday, July 30th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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iLearn
Reported/Scheduled: Monday, July 28th, 10:00 AM
Resolution Time: Monday, July 28th, 3:00 PM
Description: The iLearn Learning Management System will be upgraded to Version 1.9. Both iLearn 1.8 and the test version of iLearn 1.9 will be unavailable during this time. Afterwards, iLearn version 1.8 will be available as an archive at ilearn18.csumb.edu, and ilearn.csumb.edu will point to version 1.9.
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Network (Campus)
Reported/Scheduled: Friday, July 25th, 5:00 PM
Resolution Time: Friday, July 25th, 6:30 PM
Description: Building 44 will receive a network upgrade this Friday July 25th. This change will disrupt service to all users in bldg 44 during this period. If you have any questions or concerns, please notify Jeremy Staab
Root Cause: Upgrade
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Otter Id and FAMIS
Reported/Scheduled: Friday, July 25th, 9:00 AM
Resolution Time: Sunday, July 27th, 9:10 AM
Description: Database performance issues caused a reboot.
Root Cause: Database archiver processes
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HR Recruitment
Reported/Scheduled: Friday, July 25th, 8:00 AM
Resolution Time: Sunday, July 27th, 9:10 AM
Description: mocha.csumb.edu does not connect to the database. Web pages not displaying
Root Cause: Connectivity lost between the application server(mocha.csumb.edu) and the database. Reboot of the applciation server resolved the problem.
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Telephone
Reported/Scheduled: Thursday, July 24th, 9:10 AM
Resolution Time: Sunday, July 27th, 5:00 PM
Description: Network Operations has received several reports of Voicemail Message Waiting Lights which are not working since the PBX Upgrade on Saturday. This only affects analog phones, not digital phones. We recommend that all users clear their Voicemail boxes and test their message lights by having someone else leave them a message. If your light is not working, please submit a work order and we will contact you as soon as possible to repair it.
Root Cause: Some Message Waiting Lights
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Network (Campus)
Reported/Scheduled: Thursday, July 24th, 1:00 AM
Resolution Time: Thursday, July 24th, 5:00 AM
Description: There will be a fiber outage on Thursday 7/24 from 1am to 5am. This will be to allow Comcast to delash the fiber along Gen Jim Moore between manhole A8A and MH 9, reroute the cable into the underground duct system, and allow re-splicing adjacent to MH9. This work will only affect the City of Marina's connection to the Internet. All campus access to the Internet will be automatically rerouted to CSUMB's redundant connection via Soledad.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, July 23rd, 6:00 PM
Resolution Time: Wednesday, July 23rd, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Telephone
Reported/Scheduled: Wednesday, July 23rd, 5:30 PM
Resolution Time: Wednesday, July 23rd, 5:40 PM
Description: Campus VOICEMAIL will be taken offline for approximately 15 minutes this evening for a reboot of the system. Leaving and retrieving messages will not be possible during this period.
Root Cause: Re-Synch of Message Waiting Indicators after PBX Upgrade.
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CMS PeopleSoft HRSA
Reported/Scheduled: Tuesday, July 22nd, 3:30 PM
Resolution Time: Tuesday, July 22nd, 4:30 PM
Description: The PeopleSoft HRSA is temporarily unavailable due to server issues.
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cablemodems
Reported/Scheduled: Tuesday, July 22nd, 3:20 PM
Resolution Time: Tuesday, July 22nd, 4:30 PM
Description: Network Operations fixed a problem with the cable modem network that prevented some cable modems from connecting to the network. No other servers were affected.
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Telephone
Reported/Scheduled: Monday, July 21st, 7:50 AM
Resolution Time: Wednesday, July 23rd, 8:30 AM
Description: The helpdesk is experiencing technical difficulty with our telephones. We regret being unable to answer the phone at this time.
Root Cause: An upgrade caused some problems with the phone system. Engineering has provided a workaround.
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Telephone
Reported/Scheduled: Saturday, July 19th, 8:00 AM
Resolution Time: Saturday, July 19th, 8:00 PM
Description: In preparation for supporting telephone services in the new Library, IT@CSUMB is upgrading the university’s twelve year-old telephone switch on Saturday, July 19, 2008 from 8am to 8pm. Wired telephone services, including voice mail and blue light phones, will be disrupted during this time. Cell phone services and all phones on East Campus will operate as usual as well as the four “CENTREX” phones in the Emergency Operation Center in Building 82.
After the upgrade, all campus phones and voice mail boxes will retain their current configurations and will be operated in the same manner. Only the telephone switch “platform” will be upgraded in order to enable IT@CSUMB to support the new Library when it becomes operational.
Please contact Chris Taylor (x3557; chris_taylor@csumb.edu) with any questions or issues regarding this major upgrade.
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Telephone
Reported/Scheduled: Saturday, July 19th, 8:00 AM
Resolution Time: Saturday, July 19th, 8:00 PM
Description: ** MAJOR TELEPHONE MAINTENANCE WORK TOMORROW, JULY 19 **
In preparation for supporting telephone services in the new Library, IT@CSUMB will be upgrading the university’s twelve year-old telephone switch on Saturday, July 19, 2008 from 8am to 8pm. Wired telephone services, including voice mail and blue light phones, will be disrupted during this time. Cell phone services and all phones on East Campus will operate as usual as well as the four “CENTREX” phones in the Emergency Operation Center in Building 82.
After the upgrade, all campus phones and voice mail boxes will retain their current configurations and will be operated in the same manner. Only the telephone switch “platform” will be upgraded in order to enable IT@CSUMB to support the new Library when it becomes operational.
Please contact Chris Taylor (x3557; chris_taylor@csumb.edu) with any questions or issues regarding this major upgrade.
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CMS PeopleSoft HRSA
Reported/Scheduled: Thursday, July 17th, 10:00 PM
Resolution Time: Friday, July 18th, 6:00 AM
Description: The PeopleSoft Student System and HR System will be unavailable due to a scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Banner
Reported/Scheduled: Wednesday, July 16th, 9:00 PM
Resolution Time: Wednesday, July 16th, 10:00 PM
Description: Banner Database Maintenance
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, July 16th, 6:00 PM
Resolution Time: Wednesday, July 16th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Telephone
Reported/Scheduled: Tuesday, July 15th, 6:00 PM
Resolution Time: Tuesday, July 15th, 11:00 PM
Description: UPDATE: Network Operations is working with our vendor to fix a problem with the campus voicemail system.
VOICE MAIL will be taken OFFLINE for approximately 3 hours while Network Operations prepares the system for the PBX Upgrade on the 19th. Leaving and retrieving messages will not be possible during this period.
Root Cause: Required maintenance prior to phone switch upgrade.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, July 9th, 6:00 PM
Resolution Time: Wednesday, July 9th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Help Desk
Reported/Scheduled: Wednesday, July 9th, 10:00 AM
Resolution Time: Wednesday, July 9th, 11:30 AM
Description: While equipment is being installed on the MLC roof, the IT Help Desk will need to vacate their offices. No phone support will be available. Outage time based on the construction notice and is subject to change.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, July 2nd, 6:00 PM
Resolution Time: Wednesday, July 2nd, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Adobe Connect
Reported/Scheduled: Wednesday, July 2nd, 10:00 AM
Resolution Time: Wednesday, July 2nd, 6:00 PM
Description: Adobe Connect (Distance Learning/Conferencing tool) will be down while it is upgraded to the latest version.
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Network (Residential)
Reported/Scheduled: Tuesday, July 1st, 9:00 AM
Resolution Time: Tuesday, July 1st, 3:00 PM
Description: Suddenlink will be performing major maintenance work on the East Campus cable TV and cable modem system in order to improve the performance of the cable modem system. Periodic outages may occur between 9am and 3pm during this maintenance window. NOTE: East Campus residents may need to reset their cable modem and router (i.e., turn the power off, wait 10 seconds, then turn it back on) after the maintenance window is complete in order to restore service to their residence.
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FirstClass
Reported/Scheduled: Thursday, June 26th, 10:00 PM
Resolution Time: Thursday, June 26th, 10:10 PM
Description: Network Operations rebooted the firstclass email server. No other services were impacted. Any incoming email was queued for delivery when the service came back up
Root Cause: required windows security updates
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, June 25th, 6:00 PM
Resolution Time: Wednesday, June 25th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Network (Campus)
Reported/Scheduled: Tuesday, June 24th, 5:00 PM
Estimated Resolution Time: 2hr
Description: Due to recent network access issues Network Services will be performing software upgrades to the campus access layer switches. Periodic outages may occur between 5pm and 7pm during this maintenance window.
Root Cause: Cisco Bug: CSCsc43656
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Network (Campus)
Reported/Scheduled: Friday, June 20th, 10:30 AM
Resolution Time: Friday, June 20th, 5:00 PM
Description: The Help Desk has received several network related calls and the problem is being investigated. Problems reported include printing and workstation connectivity.
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Telephone
Reported/Scheduled: Thursday, June 19th, 5:20 PM
Resolution Time: Thursday, June 19th, 6:10 PM
Description: The Campus Voicemail System will be taken offline for while the system is rebooted for minor maintenance.
Root Cause: Change of IP settings.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, June 18th, 6:00 PM
Resolution Time: Wednesday, June 18th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Home Server
Reported/Scheduled: Monday, June 16th, 1:00 PM
Resolution Time: Monday, June 16th, 1:50 PM
Description: We have received reports of users unable to SFTP (secure-ftp) to login to the homeserver. This has no affect on mapping the "H drive" from a windows machine or viewing world, campus or class server materials.
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Network
Reported/Scheduled: Saturday, June 14th, 6:00 AM
Estimated Resolution Time: 5pm Sunday June 15th
Description: Due to scheduled power work Network Operations has scheduled the network equipment in buildings 6,12,205 and 206 to shutdown from 6am on Saturday June 14th through 5pm on Sunday June 15th.
Root Cause: Scheduled power outage
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CMS PeopleSoft HRSA
Reported/Scheduled: Thursday, June 12th, 10:50 AM
Resolution Time: Thursday, June 12th, 3:10 PM
Description: The PeopleSoft Student and HR System is back up. Student Self Services and HR Self Services are now functioning.
Root Cause: The Unisys Data Center has corrected the issues with the service outage on the production cluster CSSLU362/363/364. All the services on this cluster have been started and CMS Central has confirmed that all services are up. This was impacting the availability of HMBPRD.
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Telephone
Reported/Scheduled: Thursday, June 12th, 7:00 AM
Estimated Resolution Time: June 12 2008 8:00 AM
Description: Due to the pending telephone system upgrade, minor rewiring on the CSUMB phone system will be preformed Thursday, June 12th, at 7:00 AM. We do not except any service interruption. Please report any problems you experience to the IT Help Desk.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, June 11th, 6:00 PM
Resolution Time: Wednesday, June 11th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Cbord
Reported/Scheduled: Tuesday, June 10th, 7:10 AM
Estimated Resolution Time: noon June 10
Description: Change from Banner interface to Peoplesoft interface.
IDs need to be converted.
Pin authentication methods to be revised.
Data feeds to be revised.
Root Cause: Conversion to Peoplesoft for processing of students + applicants for Fall 2008.
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Banner
Reported/Scheduled: Friday, June 6th, 9:00 PM
Estimated Resolution Time: June 7th 2:00AM
Description: Financial Aid 7.11 release and patches to Banner PROD.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, June 4th, 6:00 PM
Resolution Time: Wednesday, June 4th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, May 28th, 6:00 PM
Resolution Time: Wednesday, May 28th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a weekly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Network (Wireless)
Reported/Scheduled: Wednesday, May 28th, 1:30 PM
Resolution Time: Wednesday, May 28th, 1:30 PM
Description: Wireless restored
We are currently experiencing a wireless connectivity outage on the main campus network. The residential network is not affected by this outage. This message will be updated as we get more information on the source of the problem.
Root Cause: Restored
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CMS PeopleSoft HRSA
Reported/Scheduled: Sunday, May 25th, 12:00 AM
Resolution Time: Sunday, May 25th, 12:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to a monthly scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Web
Reported/Scheduled: Wednesday, May 21st, 8:00 PM
Resolution Time: Wednesday, May 21st, 8:20 PM
Description: Network Operations moved the campus webserver to a different data center. No other services were impacted.
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, May 21st, 6:00 PM
Resolution Time: Thursday, May 22nd, 2:00 AM
Description: The PeopleSoft Student System and HR System will be unavailable due to a scheduled maintenance. Student Self Services and HR Self Services will be affected during this time.
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Network (Wireless)
Reported/Scheduled: Tuesday, May 20th, 5:30 PM
Resolution Time: Tuesday, May 20th, 7:00 PM
Description: Network engineering will be upgrading the Aruba wireless controller software in order to enable the use of 802.1n access points. Please expect a short outage during this time for wireless access for the main campus. The residential wireless network will not be affected.
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Web
Reported/Scheduled: Saturday, May 17th, 11:50 PM
Estimated Resolution Time: May 18 @ 6 a.m.
Description: Web Services will reset the index of the CSUMB.EDU search engine for accuracy and performance. Full search will be unavailable during this time.
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CMS PeopleSoft HRSA
Reported/Scheduled: Friday, May 16th, 5:00 PM
Estimated Resolution Time: May 19, 2008 8 am
Description: The PeopleSoft Student and HR System will be unavailable due to scheduled maintenance for upgrade to HCM 8.90.080 release. Student Self Services and HR Self Services will be affected during this time.
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bid,datamart, attask
Reported/Scheduled: Thursday, May 15th, 7:00 PM
Resolution Time: Thursday, May 15th, 11:30 PM
Description: Database will be down for Security patch installation.
Root Cause: Oracle Critical Patch Update, April 2008
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Banner
Reported/Scheduled: Wednesday, May 14th, 8:00 PM
Resolution Time: Wednesday, May 14th, 11:50 PM
Description: Banner + Banner web, performance tuning.
This maintenance window will be used to address performance + error conditions associated with the recent upgrade to Oracle 10g
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, May 14th, 6:00 PM
Resolution Time: Wednesday, May 14th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Network (Campus)
Reported/Scheduled: Friday, May 9th, 4:00 PM
Resolution Time: Friday, May 9th, 5:30 PM
Description:
Network services will be consolidating unused switch ports in the following locations.
Buildings 82, 84, 86. Please expect a minor interruption in service to local campus resources and Internet during this time.
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Charlotte
Reported/Scheduled: Sunday, May 4th, 10:10 PM
Resolution Time: Sunday, May 4th, 11:10 PM
Description: Update of CSUMB.EDU official template.
Root Cause: Added BASE HREF to limit incorrect links between sites and inflating both server logs and search engine results.
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Banner
Reported/Scheduled: Saturday, May 3rd, 2:50 AM
Resolution Time: Sunday, May 4th, 10:30 AM
Description: Banner database Oracle upgrade to 10g. On schedule. Completed early.
Root Cause: Vendor requires Oracle 10g for latest Financial Aid release.
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Primavera
Reported/Scheduled: Thursday, May 1st, 7:00 PM
Estimated Resolution Time: 5 hours
Description: System will be down for Primavera upgrade.
Root Cause: Application upgrade
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CMS PeopleSoft HRSA
Reported/Scheduled: Wednesday, April 30th, 6:00 PM
Resolution Time: Wednesday, April 30th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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FirstClass
Reported/Scheduled: Wednesday, April 23rd, 11:10 AM
Resolution Time: Wednesday, April 23rd, 11:20 AM
Description: FirstClass needs to be restarted due to problem preventing users from connecting. This took less than one minute to resolve.
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CMS PeopleSoft HRSA
Reported/Scheduled: Sunday, April 20th, 12:00 AM
Estimated Resolution Time: April 20, 2008 6:00 AM
Description: CMS Unisys Data Center will be performing the regularly scheduled monthly maintenance on Sunday, April 20, 2008 from 12:00 AM to 6:00 AM. There will be an outage to all the production and non-production instances during this timeframe.
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Media Server
Reported/Scheduled: Saturday, April 19th, 10:00 PM
Estimated Resolution Time: 20 minutes
Description: Network Operations will be finalizing the migration to the new streaming media server. There will be no impact to any other systems.
Root Cause: Migration to newer and faster hardware
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PS Student System/HR
Reported/Scheduled: Wednesday, April 16th, 6:00 PM
Resolution Time: Wednesday, April 16th, 10:00 PM
Description: The PeopleSoft Student System and HR System will be unavailable due to scheduled maintenance.
Student Self Services and HR Self Services will be affected during this time.
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Banner
Reported/Scheduled: Tuesday, April 15th, 9:00 PM
Resolution Time: Tuesday, April 15th, 10:50 PM
Description: Oracle maintenance for Banner PROD database
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Red - Problem has not been fixed
Blue - Scheduled Maintenance
Green - Problem is fixed
VIRUS ALERTS: Latest virus and security alerts.
EMERGENCY PREPAREDNESS: For CSUMB-wide disaster and emergency information, please visit the Emergency Preparedness website or call 582-5044.
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