Multifunction devices have been deployed to most areas of the campus and they are the recommended/supported copier, printer and fax solution for all department needs. All maintenance, repair and upgrade work is performed by MBS and our agreement also includes toner supplies (you only supply the paper).
Copier delivery, setup, training: MBS will contact you when a device is ready to be scheduled for delivery. Once they have informed you of the day and time of the delivery, please submit a service ticket at least a 5-business days before the scheduled delivery day and include the following:
- Day/Time copier will be delivered and setup
- Copier make and model number
- Location of the copier
- Indicate how many people will need to be setup to print to the copier and be prepared to share that list when the technician arrives
After you submit the ticket, please call the Help Desk at (831) 582-4357 so they can schedule/assign a tech.
MBOP will deliver and setup the device as a copier. When you select a location for your device during initial setup, it should be near a network jack and power outlet. Installation, training and support for the copier functions, including copier account/access setup, are obtained through MBOP before and after delivery.
Copier Printing: All multifunction devices should be connected to the network so they can be used as a printer for all your department printing needs. You need to submit a service ticket (problem type is Printing/Copier) so we can connect the device to the network and configure the computers in your area to use it as a printing device.
Copier Fax feature: MBS can provide instructions and training in using your multifunction device as a fax and your existing fax phone line can be plugged into the new device. If no phone line is present, submit a service ticket at least a week before your copier is schedule for deliver.
Copier Scanning feature: MBS can help you setup the scan to email feature of these devices (scanning to file servers or computers is not supported). To have the scanning feature setup or modified, please contact MBS.
Copier repair, maintenance, service, supplies, paper: MBS handles all aspects of copier repair and maintenance, including things as simple as paper jams. MBS also supplies toner and staples for the finisher, but the department supplies all paper.
Old copier disposal: If you have an old copier that was replaced and needs to be picked up, you must fill out the Request for Property Survey and the Property Survey Report available on this page:
Questions about the copier disposal program/process should be directed to George Ball at 831-582-3704.
All questions (cost, models, capacity, contract, etc.) regarding the ordering of new/replacement multifunction devices should be directed to:
Monterey Bay Systems (MBS)
Purchase: The purchase of all department printers, printer consumables including paper, toner cartridges, maintenance kits, labels, etc. are the responsibility of the department using the printer.
Service/Repair: IT can setup, connect (to a computer or CSUMB's wired network) and perform basic maintenance on department printers, but all major repairs and recurring problems will be referred to DocuTech or Monterey Bay Systems (MBS). The department will be responsible for contacting DocuTech or MBS and all costs associated with the repair. In many instances it is cheaper/better to replace or retire the defective printer and use your department multifunction device for printing.
Monterey Bay Systems (MBS)
Desktop multifunction devices are supported as printers only. If you need to scan or fax, please use your department multifunction device.
Paper: We recommend that you use 20lb paper that is designed for laser printers. In most cases you will find that the paper will be labeled for use in printers, faxes, and copy machines. We highly recommend using 30% recycled paper, which not only helps reuse paper products, but keeps the machines running at their top productivity.
Using 100% recycled paper actually increases waste because devices jam much more often, wasting not only paper and toner, but also increasing the wear and tear on the machines. In addition to excessive jamming, the increased paper dust the 100% recycled paper creates can deteriorate the lifecycle of consumable parts.
Under no circumstances should paper be re-used in a printer, even if nothing was printed on it. The heat and bending the paper experiences going through a printer substantially increases the chance of a paper jam or other malfunction if it is used again.
Toner Cartridges: The toner cartridge supplies the ink for your printer. If your printer output is light, streaked, or the front panel says Toner Low, it is time to replace the toner cartridge. Cartridges are usually available in new and remanufactured versions. If you are buying a remanufactured cartridge, make sure you are doing so from a reputable reseller.
Cartridges are available from a wide variety of vendors and office supply stores. We purchase a large number of cartridges from:
International Laser Group
(800) 937-2880 x3240
In most cases changing a printer cartridge involves lifting the lid to the printer, removing the old cartridge, and installing the new one.
Ricoh Toner Cartridge/Container Recycling Program. Ricoh encourages recycling of all end-of-life equipment and supplies. Simply re-use the replacement cartridge box as a return package, look for the pre-addressed shipping label in the supply box. Easy to follow instructions are printed on the box's inner flap.
International Laser Group (ILG). ILG has developed a free and simple process to help you take advantage of their new recycling program.
Staples Recycling Rewards. Staples Rewards members can recycle any ink or toner, up to 10 per calendar month.